With a dozen or more airlines, including national flag carrier Thai Airways suspending flights or completely grounding their fleets due to the Covid-19 crisis, there is a ray of sunshine. AirAsia is set to resume domestic flights, starting with the home base in Malaysia on April 29, followed by Thailand and the Philippines on May 1, India on May 4 and Indonesia on May 7, subject to approval from local authorities.
The resumptions will initially be only for selected domestic routes, but will increase gradually to include international destinations once the situation improves and governments lift borders and travel restrictions.
Flights are already open for booking via the airasia.com website and mobile App. Guests with flight credits due to previous cancellations may use their accounts to redeem these flights. Further details on routes and flight schedule will be announced in the coming weeks, subject to approval from the respective authorities.
We are very pleased to be able to fly again and to serve our guests starting with domestic routes, and hope to resume full operations as soon as possible. We have undertaken a thorough review of our guest handling procedures both on ground and onboard in light of the Covid-19 pandemic. We have been working closely with the airport authorities to ensure that all relevant precautionary measures are in place to ensure a safe, pleasant and comfortable journey for everyone. Guests are still advised to take protective precautionary measures including wearing a mask, social distancing and observing strict personal hygiene. The aircraft, which are fitted with hospital-grade High Efficiency Particulate Air (HEPA) filters, will also be sent for thorough disinfection after each flight. Guests are advised to keep updated via Travel Advisories issued by AirAsia on airasia.com and social media platforms and to check their flight status at airasia.com/flightstatus for live updates.